If you purchase a stock item online that you want to return then you can send it back to us within 28 days of the sale and we will refund the value of the items that we receive back in resaleable condition.
Special orders and orders of appliances may incur restocking charges from the manufacturer. This can be up to 30%.
If there was a picking error and you received incorrect items we will arrange for a replacement.
If you receive any damaged items please email us immediately. We require images of the broken item and the packaging within 48 hours of the goods being signed for to process your claim.
Free delivery on all orders over £50 (ex vat) and up to 30kg. Applies to UK mainland (UK Mainland excl. Highlands and Islands) and items held in stock only.
Orders under £50 are charged at £6.95 +VAT for delivery. All orders are dispatched with a Next Working Day Service. Cut off for next working day delivery is 1pm.
All deliveries are kerb side only by our courier partners.
Please be aware that orders may come in separate deliveries from different locations within the Cooksmill fulfilment centres.
For all queries regarding deliveries or order updates, please get in touch.
As you may be aware, the UK is experiencing shipment delays with containers been delayed with little notice as the UK ports continue to struggle with lack of capacity and a surge in demand for products. Cooksmill will do our best to communicate any delays as soon as we have the information. All lead times on the website are given in good faith, however please be aware these can change with little to no notice. Thank you for your understanding.