Have a question about this product?
Share with your friends and family
Returning items purchased online
If you purchase an item online that you are not happy with then you can send it back to us within 30 days of the sale and we will refund the value of the items that we receive back in resaleable condition.
If there was a picking error and you received incorrect items we will arrange for a collection and replacement.
If you receive any damaged items please email us immediately and we can organise a refund for those items or replacements to be sent out. We may require proof of damage.
Free delivery on all orders over £50 and up to 30kg. Applies to UK mainland (excl. Highlands and Islands) and items held in stock only.
Orders under £50 are charged at £6.95 +VAT for delivery. All orders are dispatched with a Next Working Day Service with Parcel Force.
For all delivery queries, please get in touch.
Manufacturer’s Parts and Labour Warranty
All warranty is covered by the manufacturer of the equipment. Parts and labour means that an engineer from the manufacturer will attend your site. In some instances, the manufacturer may require a phone call prior to the visit to ascertain the nature of the fault.
The manufacturer will repair your equipment free of charge except in circumstances where the fault is due to misuse, operator error or failure to follow conditions of the warranty. If the fault it is found to be outside of the warranty terms you will be liable for all charges.
All gas equipment must be installed by a suitably qualified gas safe engineer. Manufacturer’s reserve the right to confirm the gas safe registration number of your installation engineer. Failure to follow correct installation will void your warranty. Gas equipment used in mobile catering may only be covered by parts only warranty.
All hard wired electrical equipment must be installed by a suitably qualified electrician. Failure to follow correct installation will void your warranty.
Please note warranty excludes consumables such as bulbs, glass, knobs etc.
All warranties are at the discretion of the manufacturer. For full manufacturer’s warranty terms and conditions please contact Cooksmill who will assist you.